Terms & Conditions

1) Delivery

All prices quoted on this website are for delivery in the UK, Europe & The Rest of the World

Orders will be processed the next working day after you have placed and paid for your order. Items will be packed and then dispatched via our carriers.

Delivery will normally be within 2 to 3 days within the UK and within 7 days to Europe & USA.

If any problems are encountered i.e. a longer delivery time is required or items are temporarily out of stock, the customer will be notified a new delivery time will be arranged. If a new schedule cannot be arranged then the customer will be offered a refund.

2) Prices are as shown on this website and include VAT and any other tax or duty payable, the cost of postage & packing is added at the check out stage.

3) Payments in full must be made prior to dispatch of any order. We only accept payment by credit card, debit card or cheque (we currently accept VISA, MASTERCARD, MAESTRO, SOLO, AMERICAN EXPRESS, and debit cards). All payment processing is secure and conducted by Barclaycard Merchant Services or by PayPal.

4) Returns & Refunds - Money Back Guarantee

Heatbands Ltd aims to provide customers with 100% satisfaction. If you are not entirely happy with the goods purchased from the company, please inform us within two days of receipt of the purchase on admin@heatbands.com or +44(0)1621 784334.

When an item delivered is faulty or it is not the item ordered, the customer will be offered a replacement. If this is not satisfactory a full refund will be offered. Faulty items must be returned within 30 days if a refund is to be issued. This does not affect your statutory rights as a consumer.

Returns & Administration Address:

79a Maldon Road
Burnham on Crouch
Essex
CM0 8NP
United Kingdom

Order cancellation must be done within 7 days of receiving the goods. If the goods are returned for any reason other than being faulty i.e. not wanted, the return postage will have to be paid by the customer.

5) Registered Office - The registered office of Heatbands Ltd is:

Heatbands Ltd.
122 Feering Hill
Feering
Colchester
Essex
CO5 9PY
United Kingdom

6) This agreement shall be governed by English law.